Question 1

What's the difference between granite and quartz?

Accepted Answer

Granite is a natural stone with unique veining slab to slab and needs periodic sealing. Quartz is engineered stone that's non-porous, never needs sealing, and has more consistent color from piece to piece.

Question 2

Is quartzite the same as quartz?

Accepted Answer

No — quartzite is a natural stone formed from compressed sandstone. Quartz is engineered from ground quartz and resin. They look similar in some patterns but perform very differently.

Question 3

Which material is best for a busy family kitchen?

Accepted Answer

Granite and quartz are our top recommendations for busy kitchens — both hold up to daily wear, and quartz never needs sealing.

Question 4

Is marble too fragile for a kitchen?

Accepted Answer

Marble is more porous and etches with acids, so we usually steer it toward bathrooms, islands, and accent pieces rather than a primary daily-use kitchen counter — but plenty of clients love it in the kitchen and know the tradeoff.

Question 5

Do you carry porcelain slabs?

Accepted Answer

Yes. Porcelain is one of the materials we carry, popular for outdoor kitchens and large format modern islands.

Question 6

How much does a countertop cost?

Accepted Answer

Get a free estimate for an exact number.

Question 7

Is the estimate really free?

Accepted Answer

Yes, no cost and no obligation. Fill out the form or call us and we'll walk you through the whole process.

Question 8

How long does a typical project take start to finish?

Accepted Answer

Most residential kitchens go from templating to install in 1–2 weeks. Larger commercial jobs vary based on scope.

Question 9

Can I come by on a Saturday?

Accepted Answer

Saturday visits are by appointment only. Call us and we'll set a time that works for you.

Question 10

Do you require a deposit?

Accepted Answer

We'll go over payment terms during your consultation — call or request an estimate and we'll walk you through it.

Question 11

Are remnants a good fit for a small project?

Accepted Answer

Yes. Remnants are leftover pieces from larger slabs, sized for vanities, bar tops, and small counters. Get a free estimate for an exact number.

Question 12

How does templating work?

Accepted Answer

After you pick your slab, we come out and precisely measure your cabinets and layout so the cut matches your space exactly, including sink and cooktop cutouts.

Question 13

Do I need to be home for the install?

Accepted Answer

We recommend it, at least for the start and end of the job, so we can walk through the finished work together.

Question 14

How long does installation take?

Accepted Answer

Most kitchen installs take one day. Larger or more complex jobs can take longer.

Question 15

Do you remove and haul away old counters?

Accepted Answer

Yes. We offer removal and hauling of existing countertops for an additional charge. Get a free estimate for the exact cost.

Question 16

Will there be visible seams?

Accepted Answer

We plan seam placement carefully during templating to keep them as unobtrusive as possible, often tucked near a sink or corner.

Question 17

Do I need to seal my counters?

Accepted Answer

Granite, marble, quartzite, and travertine/onyx need periodic sealing. Quartz and porcelain never need it. See our full Stone Care guide for schedules.

Question 18

What cleaner should I use?

Accepted Answer

A pH-neutral stone cleaner or warm water with mild dish soap. Avoid vinegar, bleach, and ammonia-based cleaners.

Question 19

Can I cut directly on my stone counter?

Accepted Answer

We don't recommend it on any material — always use a cutting board to protect your knives and the surface.

Question 20

What do I do if my marble etches?

Accepted Answer

Light etching can often be buffed out with a marble polishing powder. Deeper etching needs a professional re-polish — give us a call.

Question 21

Do you work with builders and contractors?

Accepted Answer

Yes. See the Builders & Contractors section on our Contact page and submit a trade account inquiry for repeat and multi-unit work.

Question 22

Can you quote from plans without a site visit?

Accepted Answer

Yes — send plans or takeoffs and we'll provide an initial quote, then confirm with a template visit before fabrication.

Question 23

What's your typical lead time for builders?

Accepted Answer

Roughly 2–3 weeks from template to install, depending on material availability and your schedule.

Question 24

Do you provide a certificate of insurance?

Accepted Answer

Yes, available on request for any commercial or trade project.

Questions? We've got answers.

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